Question 1

What are your operating hours?

Accepted Answer

We are open Monday to Saturday from 9:00 AM to 6:00 PM. We are closed on Sundays and major holidays. For special orders or catering, please contact us in advance to arrange a convenient time.

Question 2

Do you offer delivery services?

Accepted Answer

Currently, we offer pickup only at our warehouse location. Visit us at Unit 14/34 King William St, Broadmeadows VIC 3047 to collect your order. Delivery services are not available at the moment.

Question 3

Are your momos vegetarian-friendly?

Accepted Answer

Absolutely! We offer a variety of vegetarian momos including our delicious Veg Paneer Momos, made with fresh vegetables and authentic Nepali spices. Each product page clearly indicates whether the item is vegetarian or non-vegetarian with a green leaf badge.

Question 4

How should I store the frozen momos?

Accepted Answer

Our frozen momos should be stored in the freezer at -18°C or below. They can be kept frozen for up to 3 months while maintaining optimal quality. Do not refreeze once thawed. For best results, cook from frozen following the instructions on the package.

Question 5

Can I place bulk orders for events or parties?

Accepted Answer

Yes, we specialize in bulk orders for events, parties, and catering services. Please contact us at least 48 hours in advance for large orders. We offer special pricing for wholesale quantities and can customize orders to meet your specific needs.

Question 6

How do I track my order?

Accepted Answer

Once you place an order, you'll receive a confirmation email with your order details. You can track your order status by logging into your account and visiting the 'My Orders' section. You'll also receive updates via email when your order status changes.

Question 7

What payment methods do you accept?

Accepted Answer

Currently, we accept cash payments only at pickup. Please bring cash when collecting your order from our warehouse at Unit 14/34 King William St, Broadmeadows VIC 3047.

Question 8

What is your return or refund policy?

Accepted Answer

We take pride in the quality of our products. If you receive a damaged or incorrect order, please contact us within 24 hours with photos of the issue. We'll arrange for a replacement or refund as appropriate. Due to food safety regulations, we cannot accept returns of correctly delivered food items.

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Hot Takeaway

How Can We Help You?

What are your operating hours?

Can I place bulk orders for events or parties?

How do I track my order?

Can I customize my order?

Do you offer delivery services?

Are your momos vegetarian-friendly?

What's the difference between Wholesale, Retail, and Takeaway?

How are the takeaway momos prepared?

Do you accommodate special dietary requirements?

What payment methods do you accept?

How should I store the frozen momos?

What is your return or refund policy?

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